Customer Story


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Twilio Debugs its Diversity Hiring Funnel with Gem

Twilio is a platform that powers communications for over 40,000 businesses globally. It enables developers to add capabilities like voice, video, and chat to their applications, so businesses can reinvent how they engage with customers. The company now has offices in 23 cities and over 250 open positions.

Despite the speed at which its recruiting team is working, Twilio continues to prioritize diversity in its hiring. It was named one of America’s Most JUST Companies of 2020, with particular recognition for its diverse and inclusive workplace.


San Francisco, CA

What they do

Cloud Communications


3,000+ employees

Gem product

CRM, Compass
“I’m constantly using Gem to look for practices we can magnify and launch as best practices across the org.”
Joel Torres
Joel Torres
Lead Talent Sourcer
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