We’re delighted to announce that Gem has once again been recognized by G2—the world’s largest and most trusted software marketplace—as a leader in the Best Software Awards. As G2 says, “only software that provides exceptional value and creates community climbs the Best Software ranks.” Gem scored particularly high in its “Highest Satisfaction Products” category this year—a category earned by software products that leave the most positive impact on their users.
As we continue to grow and iterate on our product, our ears are wide open to our customers, their pain points, their needs and expectations of what a product that supports all their hiring workflows can offer them. Which is why this “Highest Satisfaction” ranking feels so affirming: it reminds us that our decision to hold customer-centricity as a core value from the beginning was exactly the right instinct. We’re honored and excited that our customers, collectively, have given us a 4.8 out of 5 stars—because G2 informs so many B2B buying decisions, yes; but also because it validates our decision to consistently put our customers’ needs above our own ideas about what our product should do.
“The G2 awards are one measurement—and an important one—of how well our decision to remain customer-centric has served not only ourselves, but also each one of our users,” says Gem’s co-founder and CEO, Steve Bartel. “Over the last few years, the recruiting space has become more exciting than ever; talent acquisition teams are facing difficulties of a kind they’ve never faced before, alongside their accompanying joys. Every conversation I have with a customer or prospect, I’m learning something new about how we can help empower talent acquisition in this ever-evolving space. That’s what drives us, every day.”
The above-average ratings our customers give us inspire us to stay rigorous in listening to their needs and building in kind. We know that’s one of our biggest differentiators; and we’re grateful to you—our customers—for holding us to it. As for us at Gem, we’re headed back to work… but in the meantime, here are some of our favorite reviews, verbatim, from our customers. (If you want to read more, you can find all our reviews here):
“Gem is such an amazing tool for candidate outreach and pipeline analytics. Our recruiting team uses their sequencing tool on a daily basis, as well as their Talent Pipeline feature which allows the team to easily visualize pipelines and keep them clean.
Gem consistently helps us automate candidate outreach, and helps to improve candidate response rates. Once our recruiters set up a sequence, it can be set up to automatically send a series of emails to candidates and will track click rates and response rates. We have improved our candidate response rate significantly since prior to this we were only using InMail outreach. We are also using the Gem analytics platform, which allows us to build custom dashboards and easily pull numbers that might be a bit cumbersome to pull with our ATS alone.”
“Automated, More Affordable and best of all it works intuitively.
Lower time and cost to hire, automated boolean collaboration between Gem and Greenhouse makes the workflow more accessible and intuitive. Integrated with Gmail so every email reply is tracked to a profile, so I don't have to go searching my desktop for a profile or resume.”
“We're moving incredibly fast as our start-up has huge headcount goals to reach. Gem has created a platform that has made us more efficient and given us the speed we need in our outreach efforts. The guardrails it provides to ensure we're not double-tapping prospective candidates through our entire org is a lifesaver!”
“I love how easy and organized Gem is to use. As a sourcer that deals with high volume each day, Gem makes it easier to create sequences. I never have to remember to send follow up emails or reminders. It has saved me so much time and effort, allowing me more time to source :)
Gem has many unique and interesting reports to look into, which helps us become better at our jobs each day. By looking at data, we can use it to improve our efforts or plan for future outreach goals.”
- Neda B., Technical Sourcer, mid-market org
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